Secure Online Banking




Help Center

Can't find the answer you're looking for below? Give us a call at (314) 631-5500 or (800) 894-1350 or email us and we'll do our very best to help you.

General Questions

What are the Bank's Call Centre hours?

December 24, 2015    
8:30 a.m. to 6:00 p.m.    
 8:30 a.m. to 11:00 p.m.    9:00 a.m. to 5:00 p.m.
Monday - Friday   Saturday & Sunday
 9:00 a.m. to 5:00 p.m.    Closed
New Year's Day, Birthday of Martin Luther King Jr., Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day.   Thanksgiving and Christmas

What is the number for Telephone Banking?

(314) 544-8656 or (888) 207-2700.    

Telephone Banking gives you immediate access to your account information, 24 hours a day. To sign up for Telephone Banking, dial either one of the phone numbers listed above and follow the instructions. It's that easy!

Click Here to download a Telephone Banking User Guide.

With Telephone Banking, you can quickly and easily:

  1. Make account balance inquiries
  2. Know if and when checks have cleared
  3. Verify direct deposits and ATM transactions
  4. Inquire about loan balances and payments
  5. Verify interest earned
  6. Transfer funds between Midwest BankCentre accounts

What are the Bank's cutoff times?

In-branch or drive-thru transactions accepted before 6:00 pm Central Time will be processed on that business day. Transactions accepted through the Night Depository or on Saturdays, will be posted the next business day. Business days do not include Saturdays, Sundays and legal holidays.

Electronic transactions conducted via our Online Banking have a cutoff time of 10:30 p.m. CT Monday through Friday. All Online Bill Pay payments must be scheduled before 2:00 pm CT will be processed on the chosen business day. Payments scheduled after 2:00 pm CT or on a non-business day will be processed on the next business day or on the chosen business day.

Transactions conducted via a Midwest BankCentre ATM have a cutoff time of 1:00 p.m. Monday through Friday.

No Online Banking, Online Bill Pay, or ATM transactions are processed on Saturdays, Sundays or legal holidays. Transactions made on these days will be processed on the following processing day.

For questions please call (314) 631-5500 or (800) 894-1350.

What should I do if my debit card is lost or stolen?

Please contact us at (314) 631-5500 or (800) 894-1350 to report a lost or stolen debit card. If you are calling after normal business hours, please call (800) 523-4715 and someone will assist you.      

Which legal holidays does the Bank observe?

2016 Legal Holiday Schedule:

All Midwest BankCentre locations will be closed on the following dates in 2016 in observance of legal holidays. Please use Online Banking or Telephone Banking to check balances, transfer funds or pay bills.

  Jan.1  New Year's Day
  Jan. 18  Martin Luther King Jr. Day
  Feb. 15  Washington's Day
  May 30  Memorial Day
  July 4  Independence Day
  Sept. 5  Labor Day
  Oct. 10           Columbus Day
  Nov. 11  Veterans Day
  Nov. 24  Thanksgiving Day
  Dec. 26  Christmas Day (Closed Monday)
  Jan. 2, 2017  New Year's Day - 2017

Is there any way to deposit money after hours besides the ATM?

All locations have a night drop box for your convenience.

Does Midwest BankCentre offer Online Banking?

Yes. Click here to learn more about our Online Banking tools.

Does Midwest BankCentre offer Online Bill Pay?

Yes. Click here to learn more about how Online Bill Pay can save you time and money.

How do I activate my debit card?

You can call (866) 985-2273 to activate your debit card through our telephone activation system. Please be sure to call the telephone activation system from the primary phone number on file for your Midwest BankCentre account. The telephone activation system is available 24 hours a day, 7 days a week.

How do I select or change my debit card Personal Identification Number (PIN)?

You can call (866) 985-2273 to select or change your Personal Identification Number (PIN). Please note that you may only select or change your PIN one time within a 24 hour period.

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