IronKey Trusted Access™ Frequently Asked Questions
Q: Why can’t I see the URL bar in the IronKey Secure Browser?
The browser only allows access to web pages defined by your Trusted Access provider.
Q: Why can’t I navigate to a link from my banking site?
Trusted Access is design to be used only for online banking. It is not possible to go to other links.
Q: The IronKey Control Panel did not automatically start when I plugged in my device, how do I open it?
Windows® XP: My Computer > IronKey Unlocker > IronKey.exe
Vista & Windows 7: Computer > IronKey Unlocker > IronKey.exe
Q: Can I use IronKey with a Mac?
Yes, you would need to run Fusion 3.x and Windows XP for the device to function properly, but you will not be able to receive technical support from IronKey at this time.
Q: I forgot my password, how do I retrieve it?
Contact Midwest BankCentre for assistance at 314-631-5500, toll-free 1-800-894-1350, or EMAIL US during normal business hours, Monday through Thursday 8:30a.m. – 5:00p.m., Friday 8:30a.m. – 6:00p.m. and Saturday 8:30a.m. – 12:00p.m.
Q: The IronKey Secure Browser did not start when I entered my password, what should I do?
From the Control Panel, click the Trusted Access Secure Browser icon.
Q: Why is Malware Scanner running?
Your environment includes a scanner to report any malware on your system. This helps to ensure the most secure online banking environment possible.
Q: Why do I need to allow the IronKey to access the internet?
The first time you use Trusted Access on a computer, the device installs software and drivers needed to run the Secure Browser and connect to Midwest BankCentre’s website.
Q: My security software wants permission to allow VirtualBoxGUI access to the internet, should I allow it?
Yes, this is the Trusted Access Browser establishing a secure connection to Midwest BankCentre.
Q: My security software wants permission to allow IKMalwareScanner access to the internet, should I allow it?
Yes, this is the Malware Scanner checking for virus definition updates.
Q: How many times can I enter my password incorrectly before the device self-destructs?
The number of incorrect password attempts is set by Midwest BankCentre. If you have forgotten your password; contact Midwest BankCentre for assistance at 314-631-5500, toll-free at 1-800-894-1350, or EMAIL US during normal business hours, Monday through Thursday 8:30a.m. – 5:00p.m., Friday 8:30a.m. – 6:00p.m. and Saturday 8:30a.m. – 12:00p.m.
Q: How do I start using IronKey device?
We require that you complete a configuration form to define the parameters of your computer and network for device setup.We then deliver a pre-configured IronKey thumb drive that you insert into a USB port on your computer. The device installs components to improve security; initiates a reboot and you then log in to Internet Banking through the IronKey hosted Internet Browser, resulting in a secure Internet Banking experience. Anytime you want to bank with us, you just activate the device with a secure password and it will launch a browser to www.midwestbankcentre.com.
Q: How does IronKey work?
IronKey invokes its own operating system and secure internet browser, along with encrypting both the keyboard and information being displayed on the screen. This combination of security layers help prevent criminals from stealing personal information or Internet Banking login IDs or passwords. This approach does not require use of the existing operating system or browser, which could be infected. Even if the host system is infected with malware, Ironkey will not be affected.
Q: How does IronKey work with my existing Cash Management cookie?
When you install the device for the first time, the Cash Management cookie is reset through Internet Banking support and installed on the IronKey device. From that point forward, you are not able to access Internet Banking Cash Management without the use of the device. This helps prevent unauthorized access to your Cash Management functions.
Q: What host operating systems does IronKey support?
IronKey supports 32-bit versions of Windows XP, Vista, and Windows 7 along with the 64-bit version of Windows 7. The device also requires at least 2 GB of system memory.
Q: Can I use the IronKey device on any computer?
This device can be used on any computer that meets the minimum requirements. It is possible to install the device in multiple systems so you can access and perform Internet Banking functions from home or work. To install the drivers you need to have Administrative rights to the computer, and we discourage the use of public computers (Library, Coffee Shop, etc.) for any use in which information may be stolen.
Q: How does keyboard input encryption work?
IronKey secures keyboard input from the Windows keyboard driver through to the virtual operating environment. Windows APIs, applications, or malware attempting to intercept keyboard input will receive encrypted ciphertext.
Q: Does IronKey require any server hardware or software?
IronKey does not require server hardware or software. All deployment and policy management is performed through the IronKey Enterprise Management Service operated by IronKey.
Q: Are updates or integration with banking applications required to use IronKey?
IronKey does not require special application integration or modifications. Existing web-based Internet Banking applications are accessed using the Secure Browser.
Q: Can I access my IronKey system through a remote access session such as Log-Me-In, or PCAnywhere?
No, if a user is logged in remotely (e.g. log-me-in) then the Trusted Browser will not accept keyboard input (though mouse input does work). Our browser will only accept input from our keyboard driver. This is by design to ensure a hacker cannot manipulate a session remotely. In addition, even if the user does try to enter the login and password, it will not be displayed and most keyloggers will not pick up the keystrokes due to the basic protection of the solution. It is NOT recommended to attempt to use this device through remote sessions.
Q: What Happens when my device times out due to inactivity? Can I just leave it in my USB port?
The session will be terminated, and you can leave the device in the slot without excess risk, but to be safe, we advise that this device be unplugged when not in use.
Q: What happens if the IronKey device is lost or stolen?
If the device is lost or stolen and someone tries to access it through the password protected login screen it will self destruct if the user exceeds the number of attempts. It will also self destruct if they try to cut into the device to access the internal chip. If the device is lost or stolen please contact us immediately, 314-631-5500, toll-free 1-800-894-1350, or EMAIL US. We will then remotely destroy the device to protect your banking information and replace the device with a new one. We can also track the device to see where it is being plugged in to determine the approximate location of its use.